Kuwait:PACI will permit visitors entry to receive civil id cards following a 4-month suspension of services due to the coronavirus crisis. Only those visitors who have booked appointments through the website launched on Saturday morning to reduce crowds will be allowed.

Around 100,000 Civil ID cards are ready to be handed over to visitors. All health measures have been taken on the premises, including sterilizing the entire building of the commission and staff offices, in addition to organizing chairs to maintain social distancing. Moreover, 30% of employees are on duty which excludes the elderly, the handicapped, pregnant women and those with chronic diseases for their safety. Floor stickers for spacing have been placed to prevent crowding, and ensure adherence to social distancing.

The director of the Civil Registry Department at the Public Authority for Civil Information (PACI) Mohammed Al-Shamali announced the availability of a home delivery service of civil ID cards to owners, which will be an optional choice.

Al-Shamali stated that 2000 reservations were made through the website for collection in one and half hour, and 500 reservations were done to complete transactions. After the first week, the number of reservations will be increased later.

Certificates for citizens

  • Transactions that require personal attendance to complete them in the certification office: Issuing certificates for all citizens only (individuals, real estate, civil authority and government agencies).
  • Transactions of re-registration in the collective registration office.

Civil cards delivery

  • 100,000 cards ready for delivery with prior reservation.
  • From 9 am until 1 pm in Jahra and to 5pm in the south Surra.
    Working hours: from Sunday to Thursday.
  • 200 visitors every hour to receive cards.

No photocopying of documents
The authority canceled the photocopying of papers in its building, to ensure the safety of visitors and avoid crowding at photocopying machines.

Multiple entrances
A special entrance for citizens and another for expatriates has been arranged, in addition to a special door for visitors to enter to receive Civil ID cards and facilitate their transactions according to health requirements.

Transactions that require personal attendance for expats

  • Following are transactions that personal attendance is required with prior reservation:
  • Changing or correcting the birthdate of the individual for whom no birth data is available in the birth file.
  • Registration or cancellation of document.
  • Issuing the automated number certificate for the property or the agency, buildings or entities.
  • Registration of newborn in Kuwait who has not completed the formalities.
  • Correction of a file, cancellation of residency or pending residencency visa.
  • Replacement of lost Civil ID
  • Add a photo of a child who is 5 years old.

Personal attendance of citizens and Gulf nationals

Following are transactions that personal attendance is required with prior reservation:

  • Change or correct the name.
  • Change or correct the date of birth.
  • Change of address.
  • Cancelling off non-residents.
  • First time registration of a Gulf citizen
  • Gulf Card Renewal.
  • Correction in spelling for Gulf citizen.
  • Replacement of lost Civil ID card
  • Add a photo of a child who is 5 years old.